Privacy Policy

LJ Excellence Painting ("we," "us," or "our") operates the website ljexcellencepainter.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for painting services.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or submit your personal information.

1. Information We Collect

We collect the following types of information:

a. Information You Provide to Us

• Full name
• Phone number
• Email address
• Project details and messages you submit via our contact form

b. Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on the Site
• Referring URLs
• Device type and operating system

This information is collected via standard web server logs and may be collected through analytics tools such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide painting estimates
• Schedule and coordinate painting services
• Send project-related communications (quotes, scheduling, follow-ups)
• Improve our website and services
• Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

• Service providers: Third-party tools we use to operate our business (e.g., email platforms, CRM software), under confidentiality agreements
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with any sale, merger, or acquisition of our business

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to analyze website traffic and improve user experience. You can control cookie settings through your browser settings. Disabling cookies may affect some functionality of the Site.

5. Third-Party Links

Our Site may contain links to third-party websites including Google Maps, Facebook, and Instagram. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review those policies before submitting personal information to those sites.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for up to 2 years for business continuity purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us at ljexcellencepainter5@gmail.com.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our Site after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

LJ Excellence Painting
102 Beech St, Lowell, MA 01850
Email: ljexcellencepainter5@gmail.com
Phone: (978) 792-2771